PartNeuro

Privacy Policy

We take your privacy seriously and are committed to protecting your data

Last Updated: October 6, 2025

At Partneuro, we take your privacy seriously. This policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

Information You Provide

  • Account information (email, username, password)
  • Profile information (display name, preferences)
  • Payment information (processed through secure payment providers)
  • Conversations and interactions with AI companions
  • Feedback and support messages

Information Collected Automatically

  • Device information (browser type, operating system)
  • Usage data (features used, time spent, interaction patterns)
  • Log data (IP address, access times, pages viewed)
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Provide and maintain the Partneuro platform
  • Create and personalize your AI companion experiences
  • Process payments and manage subscriptions
  • Improve our AI models and service quality
  • Communicate with you about updates, features, and support
  • Ensure security and prevent fraud
  • Comply with legal obligations
  • Analyze usage patterns to enhance user experience

3. How We Share Your Information

We do NOT sell your personal information. We may share your data with:

  • Service Providers: Companies that help us operate (hosting, payment processing, analytics)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly agree to sharing

4. Your Conversation Data

  • Your conversations with AI companions are stored to provide the service
  • We may use conversation data to improve our AI models (in anonymized form)
  • You can delete your conversation history at any time
  • We implement technical measures to protect your conversations

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure authentication systems
  • Regular security assessments
  • Limited employee access to personal data
  • However, no system is 100% secure - use strong passwords and protect your account

6. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Portability: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Limit how we process your data

To exercise these rights, contact us at [email protected].

7. Data Retention

  • We keep your data while your account is active
  • After account deletion, we may retain some data for legal compliance (typically 30-90 days)
  • Anonymized data may be retained for analytics and improvement purposes
  • Backup copies are deleted according to our backup retention schedule

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze how you use our service
  • Improve performance and functionality

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

9. Third-Party Services

Our service may contain links to third-party websites or integrate with other services. We are not responsible for their privacy practices. Please review their privacy policies separately.

10. Children's Privacy

Partneuro is not intended for users under 18. We do not knowingly collect information from minors. If we discover we have collected data from a minor, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

12. AI and Machine Learning

  • Our AI models learn from aggregated, anonymized user interactions
  • Individual conversations are not shared with other users
  • We continuously work to improve AI safety and privacy protections

13. Changes to This Policy

We may update this privacy policy from time to time. We'll notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending an email notification (for major changes)
  • Updating the "Last Updated" date

Continued use after changes means you accept the updated policy.

14. Contact Us

Questions or concerns about privacy? Contact us:

For users in the EU/EEA, you also have the right to lodge a complaint with your local data protection authority.

By using Partneuro, you acknowledge that you have read and understood this Privacy Policy.