Last Updated: October 6, 2025

This policy explains how and why content may be removed from Partneuro, and how to request content removal.

1. What Content Can Be Removed

User-Generated Content

• Profile information and display names
• Shared content or uploads
• Public comments or feedback
• Custom AI companion configurations
• Any content you've created on the platform

Conversation Data

• Your conversation history with AI companions
• Saved chats and interactions
• Message threads and exchanges

AI-Generated Content

• Inappropriate AI responses
• Harmful or dangerous AI-generated content
• Content that violates our policies

2. Reasons for Content Removal

User-Requested Removal

You can request removal of your own content at any time for any reason.

Policy Violations

Content may be removed if it violates:

• Terms of Service
• Community Guidelines
• Content Policy
• Applicable laws and regulations

Specific Violations Include

• Illegal content or activity
• Harassment, threats, or abuse
• Hate speech or discrimination
• Sexual content involving minors
• Non-consensual intimate content
• Spam or fraudulent content
• Impersonation or identity theft
• Copyright or trademark infringement
• Privacy violations
• Dangerous or harmful content

Technical or Safety Reasons

• Security vulnerabilities
• Malware or malicious code
• System integrity risks
• AI safety concerns

3. How to Request Content Removal

Remove Your Own Content

Request Removal of Others' Content

If content violates our policies or your rights:

Email Request: [email protected]

Include:

• Link or location of the content
• Reason for removal request
• Your relationship to the content
• Supporting documentation (if applicable)

4. Removal Process

User-Initiated Removal

• Immediate: Conversation deletions take effect instantly
• 24 hours: Most content removed from active systems
• 30 days: Complete removal from backup systems
• Exception: Some data retained for legal/security purposes

Policy Violation Removal

1. Review: Report received and reviewed (24-48 hours)
2. Assessment: Content evaluated against policies
3. Decision: Determination made to remove or retain
4. Action: Content removed if violation confirmed
5. Notification: User notified of decision (if applicable)

Timeline

• Emergency content: Removed immediately
• Clear violations: Within 24-48 hours
• Complex cases: 3-5 business days
• Legal requests: According to legal timelines

5. What Happens When Content Is Removed

Immediate Effects

• Content no longer visible on the platform
• Access removed for all users
• Search results updated
• Links become inactive

System-Wide Removal

• Content removed from active databases
• Cached versions cleared
• Backup copies marked for deletion
• Associated data removed

Permanent Deletion

• Content cannot be recovered
• No backups retained (except legal holds)
• Complete removal from all systems

6. Content We Cannot Remove

Certain content may not be eligible for removal:

Legal Obligations

• Content required by law to retain
• Records needed for legal proceedings
• Regulatory compliance data
• Tax or financial records

Aggregated Data

• Anonymized usage statistics
• De-identified analytics data
• Aggregate trend information

Technical Limitations

• Cached content on third-party systems
• Content already copied by other users
• Internet archive snapshots (outside our control)

7. Appeals Process

If your content was removed and you believe it was in error:

Submit an Appeal

• Email [email protected]
• Include content description
• Explain why removal was incorrect
• Provide supporting information

Review Timeline

• Appeal acknowledged: 24 hours
• Decision: 5-7 business days
• Complex appeals: Up to 15 business days

Possible Outcomes

• Content restored
• Removal upheld
• Partial restoration
• Account status reviewed

8. Prevention and Education

To avoid content removal:

• Review our Terms of Service and Community Guidelines
• Use content warnings appropriately
• Respect others' rights and privacy
• Report problematic content instead of engaging
• Keep your content legal and appropriate

9. Impact of Content Removal

On Your Account

• Single violations: Warning or content removal only
• Repeat violations: Temporary suspension
• Severe violations: Permanent account termination
• Legal violations: Report to authorities

On Others

• Removed content no longer accessible
• Users cannot retrieve removed content
• No notification unless they were the target

10. Contact Information

We are committed to maintaining a safe platform while respecting user rights and freedom of expression. This policy helps us balance these important values.